triveo Telemarketing und Dr. Schengber & Friends GmbH bündeln ihre Kräfte
Warum Inbound und Outbound untrennbar miteinander verknüpft sind!
Kundenakquise |
Vertriebsunterstützung |
Leadgenerierung |
triveo Tele-marketing und Dr. Schengber & Friends GmbH bündeln ihre Kräfte
Warum Inbound und Outbound untrennbar miteinander verknüpft sind!
Mannheim / Münster 22.07.2026
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Der Wechsel von comselect GmbH zu Dr. Schengber & Friends GmbH
Nach vielen erfolgreichen Jahren als Marke und Business Unit der comselect Gesellschaft für Relationship Management mbH wechselt triveo Telemarketing innerhalb der ASSIST Digital Gruppe zur Dr. Schengber & Friends GmbH (DSaF). Damit bündeln wir unsere Kräfte, um die Bereiche Outbound-Telemarketing und Inbound Automation im B2B-Sektor miteinander zu verknüpfen.
Wer ist die Dr. Schengber & Friends GmbH?
Die Dr. Schengber & Friends GmbH (DSaF) wurde 1999 von Prof. Dr. Ralf Schengber gegründet und hat seinen Hauptsitz in Münster. Ursprünglich als Pionier im Bereich Community Management und digitale Interaktion gestartet, hat sich das Unternehmen zu einem führenden, technologiegetriebenen digitalen Contact Center im DACH-Raum entwickelt. Die DSaF verbindet tiefgehendes wissenschaftliches Know-how aus der Marketingforschung mit praxisnaher Umsetzungskompetenz.
Seit September 2025 ist die DSaF ein wichtiger Teil der ASSIST Digital Gruppe, wodurch das Unternehmen seine Beratungskompetenz und internationale Reichweite im Bereich Customer Experience (CX) nochmals deutlich ausgebaut hat.
Mehr dazu finden Sie hier: Münster, Mailand, Meilenstein by DSaF
Das Leistungsspektrum von DSaF im Überblick:
- Omnichannel-Kundenservice
- Community Management
- Live-Chat-Support
- Chatbots & KI Agenten
- Agentic AI & Automatisierung
- Data Solutions & Analytics
- Helpdesk Implementierung
- First- bis Last Level Operative
Mehr zu den genauen Leistungen von DSaF finden Sie hier:
Warum Inbound ein integraler Bestandteil von Outbound ist
Die Integration von triveo Telemarketing in die Dr. Schengber & Friends GmbH ist der logische Schritt hin zu einer ganzheitlichen B2B-Vertriebsstrategie, in der Inbound und Outbound keine getrennten Silos mehr bilden, sondern sich gegenseitig verstärken.
triveo bringt seine tiefgehende Expertise in der proaktiven B2B-Kundenakquise, Kaltakquise und B/A/N/T‑qualifizierten Terminierung für erklärungsbedürftige Produkte ein. Diese Outbound-Power wird nun direkt mit den digitalen Omnichannel-Lösungen von DSaF verknüpft – darunter KI-gestützte Chatbots, Live-Chat-Support, Messenger-Services und automatisiertes Helpdesk-Management.
In der Praxis ergänzen sich diese Services ideal
Während triveo über gezieltes Telemarketing und Dialogmarketing den Erstkontakt zu Entscheidern aufbaut (Outbound), fangen die digitalen Kanäle und intelligenten KI-Systeme von DSaF das daraus resultierende Interesse auf der Website oder den sozialen Medien nahtlos ab (Inbound).
Durch den Zusammenschluss entsteht ein lückenloser Flywheel-Effekt (Schwungradeffekt), der die Leadgenerierung für Kunden effizienter macht, Abschlussquoten erhöht und Interessenten entlang der gesamten Buyer Journey optimal begleitet.
Gemeinsam stark für den B2B-Vertrieb der Zukunft
Mit diesem strategischen Schritt positionieren sich triveo und Dr. Schengber & Friends als Vorreiter eines ganzheitlichen, modernen und technologiegestützten B2B-Vertriebs im Inbound und Outbound. Kunden profitieren ab sofort von einem Full-Service-Ansatz, der menschliche Vertriebsexpertise am Telefon mit zukunftsweisender Customer-Experience-Technologie und künstlicher Intelligenz vereint.
Für die Bestandskunden von triveo bleibt die gewohnte Qualität und Zuverlässigkeit bestehen – sie erhalten jedoch ab sofort direkten Zugriff auf ein stark erweitertes, digitales Serviceportfolio.
triveo Telemarketing — an ASSIST Company
triveo ist mit über 45 Mitarbeitenden ein Full-Service-Dienstleister, für ganzheitliche B2B Leadgenerierung und Terminierung von der Adressrecherche, über den Termin bis hin zu komplexen Lead Nurturing Prozessen. Als Marke und Business Unit ergänzt triveo, die Dr. Schengber & Friends GmbH mit strategischer Outbound Kommunikation, unter dem Dach von ASSIST Digital.
Über ASSIST Digital
Die ASSIST Digital Gruppe wurde, mit Hauptsitz in Mailand, 1996 gegründet und beschäftigt über 4.500 Experten und Expertinnen mit Kompetenzen in den Bereichen: Marketing, Vertrieb und Kundenservice, Geschäftsprozessoptimierung, Business & UX/UI Design, AI & RPA, Systemintegration, Datenmanagement, Cloud-Service-Management und IT-Betrieb.
Assist ist ein internationales CX-Growth-Unternehmen, das Organisationen dabei unterstützt, ihren Umsatz zu steigern, die Kundenbindung zu stärken und effizienter zu arbeiten, indem es die Art und Weise, wie sie mit Kunden interagieren, neu gestaltet und messbare Geschäftsergebnisse erzielt.
Dabei spezialisiert sich das Unternehmen auf menschliche und technische Fähigkeiten vom Design bis zur Entwicklung, von der Bereitstellung bis zum Betrieb und der digitalen Übernahme. Zu seinen Kunden zählen große Unternehmen, die in verschiedenen Sektoren (B2B und B2C) tätig sind: Energie, Telekommunikation, Medien, Versicherungen, Unterhaltung, Automobil, Banken, Pharma, Einzelhandel, Reisen und Tourismus.
Akquise
#triveo
Vorteile
Sie arbeiten ausschließlich mit erfahrenen und optimal geschulten Terminierungsexperten zusammen.
Sie generieren mehr Umsatz durch Sales-Ready-Leads und besserer Marktdurchdringung.
Sie punkten durch ständige und professionelle Marktpräsenz.
